At SkillUp, we strive to provide high-quality PR courses and a positive learning experience. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations will be considered.
1. Digital Course Purchases
- All courses offered by SkillUp are digital and accessible online.
- Once a course is purchased and access is granted, we generally do not offer refunds.
2. Refund Eligibility
Refunds may be considered only in the following cases:
- Duplicate Payment – If you were charged twice for the same transaction.
- Technical Issues – If you are unable to access the course due to a verified technical problem on our platform, and we are unable to resolve it within 7 working days of your complaint.
- Course Not Delivered – If the course content you purchased is not made available within 7 working days of payment.
3. Refund Process
- To request a refund, email us at [your email] with proof of payment and the reason for the request.
- Approved refunds will be processed to the original payment method within 7–10 business days.
4. Cancellations
- Since our courses are delivered digitally, cancellations after purchase are not possible.
- If you have subscribed to a recurring plan, you may cancel future renewals anytime by contacting our support team.